Storm Water Charge

Credits and Fee Adjustments Appeals

The City of Wilmington’s integrated storm water management program addresses the storm water needs of the City while protecting its water resources. The major goal of this program is to reduce the amount of pollutants discharged into the surface waters including rivers and creeks. These pollutant discharges occur as a consequence of storm water run-off, combined sewer overflows and wastewater treatment plant discharges.

The City is engaged in several management activities to mitigate the impact of these pollutant loads on rivers, including pre- and post-construction storm water management, watershed planning and protection, waste water treatment plant improvements, reduction of volume and frequency of combined sewer overflows, and surface water quality enhancement efforts through the promotion of storm water quality and quantity management utilizing best management practices.

Manual and Applications

Please read the Storm Water Credits and Fee Adjustments Appeals Manual.

The manual provides complete details on the policies and procedures relating to storm water credits and fee adjustments.

Submit Your Application

Send the completed applications, supporting documentation, and the corresponding application fee to:

The Commissioner
Department of Public Works
Louis L. Redding City/County Building
800 N. French Street, 6th Floor
Wilmington, DE 19801

The Department of Public Works will review each application and send a written disposition (Form D) to the applicant.

For customer assistance regarding storm water utility billing, please call the Department of Public Works at (302) 576-3060.

City Code Section 45-53: Article II. Sewers, Sanitary and Storm Water Rates and Charges*

Contact Public Works

Mailing Address

Department of Public Works
Louis L. Redding City/County Building
800 N. French Street, 6th Floor
Wilmington DE 19801

Phone: (302) 576-3060

Public Works Call Center

Phone: (302) 576-3878

Operators are on duty 6:00 a.m. - 4:30 p.m. Monday through Friday.


Report non-emergency requests for service online 24 hours a day, 7 days a week

Water Emergencies

Phone: (302) 571-4150

Report water-related emergencies after hours (4:30 p.m. - 6:00 a.m. Monday through Friday; 24 hours a day Saturday and Sunday).