New City Enquesta Billing Portal

What’s New:

Expanded Payment Options
You are now able to pay your bill using a variety of secure and flexible methods, including:

• Visa, Mastercard, and Discover credit or debit cards
• Walmart, PayPal, PayPal Credit, Venmo, Google Pay, and Apple Pay
• Traditional checking and savings accounts
• Set-it-and-forget-it AutoPay*

New Portal Link: Sign Up Now

Registration for the new customer portal requires this new account number and will be provided with your July bill.   If you would like to register before receiving your July bill, please call customer service at 311 or 302-576-2620.

Already Enrolled in AutoPay?

Good news — Your current autopay information will be stored in the new portal.  If you had previously signed up for autopay through the Paymentus portal prior to June 28th, you will need to choose the "Forgot your password?" option to access the new portal. During the password reset you will be prompted to enter your current 5-digit water account number to complete the initial sign in. If you are having difficulty signing in, please call Wilmington 311 (use 302-576-2620 for outside City limits).

If you had autopay set up before, it will continue to process payments even if you do not sign in to the new portal.

For customers who are not currently enrolled in autopay, please click on the "Sign Up Now" option to access the new portal.

Questions?

Enquesta Frequently Asked Questions (PDF)

If you need help or have questions about the transition, contact our Customer Care Team:

• In the City: Dial 311
• Outside of the City: Dial (302) 576-2620
• Email: revenueinquiries@WilmingtonDE.gov