Paymentus Frequently Asked Questions

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Expand/Contract Questions and Answers

  • 1. What is Paymentus?

  • 2. What is changing?

  • 3. Will all types of payment convert to Paymentus at the same time?

  • 4. What online payment solutions are offered?

  • 5. What is an iPad Kiosk?

  • 6. Will I still be able to speak with a customer service representative?

  • 7. Can I still mail in my payment?

  • 8. Can I still pay my bill in person at your office?

  • 9. Is the payment drop box still available?

  • 10. Will my bill change?

  • 11. What is a Self-Service Portal?

  • 12. What is a "Pay Now" feature?

  • 13. Can I pay my bill online at any time?

  • 14. Do I need to provide my email address if I make a payment online?

  • 15. I want to make an online payment. What information do I need?

  • 16. Is there a limit on how much I can pay when using the online service for my utility bill?

  • 17. Is there a limit on how much I can pay when using the online service for my real estate bill?

  • 18. Is there a convenience fee?

  • 19. How much is the convenience fee?

  • 20. How do I notify you if I have a question, comment or suggestion?